Frequently asked questions

When will my order be delivered?

• Order processing: 1–3 business days

• Estimated delivery: 5–18 business days, depending on your location and vendor warehouse

• Tracking details are emailed once your order ships

Please note that international shipping, customs, or high-volume seasons may cause minor delays.

Can I Return my product?

We do not offer standard returns.

Due to hygiene and quality standards, items are not eligible for return once delivered.

In limited cases, a return may be approved only after review of a submitted request form.

Submitting a form does not guarantee approval.

What can I do if my item (or part of it) is damaged?

If your item arrives damaged, please submit a Damage Claim Form as soon as possible.

• Include your order number and required details

• Upload clear photos of the issue

• Our team will review your request within 24–48 hours

Approval is required before any resolution is offered.

File a Damage Claim

Click to view claim information

Claim Qualifications

Your claim may qualify if it meets the following criteria:

  • Item arrived damaged or defective
  • Damage occurred during shipping
  • Claim filed within 30 days of delivery
  • Photos of damage provided
  • Original packaging retained

How to File Your Claim

Step 1: Click the 'Start' button below to access the claim form.

Step 2: Fill out all required information including order number and description of damage.

Step 3: Upload clear photos showing the damage.

Step 4: Submit your claim and await confirmation via email.

Our team will review your claim within 2-3 business days.

Important Information

Please note that all claims are subject to review and approval. Keep all packaging materials until your claim is resolved. For questions, contact our customer service team.

Ready to File Your Claim?

Click below to access our damage claim form

Start

Order Cancelation

Click to view claim information

Claim Qualifications

Order Cancellation Eligibility

  • Item arrived damaged or defective
  • Request submitted within 1 hour of purchase
  • Request submitted through the official request form
  • Approval is not guaranteed
  • A non-refundable processing fee up to $5 may apply if approved

How to Request an Order Cancellation

Step 1: Click the “Start” button below to access the request form.

Step 2: Submit the form within 1 hour of purchase with your order number and request details.

Step 3: Ensure all required fields are completed accurately.

Step 4: Submit your request and await review confirmation by email.

Requests are reviewed on a case-by-case basis. Submitting a request does not guarantee approval.

Important Information

Order change or cancellation requests are time-sensitive and must be submitted within 1 hour of purchase.

Requests submitted after this window will not be eligible for approval.

Orders that have already entered processing or shipping cannot be changed or canceled.

Approved requests may be subject to a non-refundable processing fee of up to $5.

Ready to File Your Claim?

Click below to access our damage claim form

Start
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